FAQ
Frequently Asked Questions (FAQ)
1. What are the delivery times?
We process orders within 24 to 48 hours. Delivery times vary depending on your location:
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Local orders: 3 to 5 business days
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International deliveries: 7 to 14 business days
2. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Your payments are secure and protected.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. Use this number to track your package on our website or through the carrier's website.
4. Can I return an item?
Yes, if you are not satisfied with your purchase, you have 14 days after receipt to request a return. The item must be unworn and in its original packaging. Please check our return policy for more details.
5. How can I cancel or modify my order?
You can cancel or modify your order within 12 hours of your purchase by contacting us at support@sunshair.shop.
6. How do I use a promo code?
Add the items you wish to purchase to your cart, and at checkout, enter the promo code in the designated field. The discount will be applied automatically.
7. Do you offer gift cards?
Yes! We offer gift cards valued at €25, €50, €100, and €200, perfect for gifting.
8. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service at support@sunshair.shop with photos of the product and your order number. We will send you a replacement or arrange for a return.
9. Are my personal details secure?
Yes, the security of your personal information is a priority. We use SSL encryption for all transactions and never share your information without your consent.
10. How can I contact customer service?
For any inquiries, feel free to contact us at support@sunshair.shop or through our contact form available on the website www.sunshair.shop. We typically respond within 24 hours.